Shipping & Returns Policy

Thanks for shipping with BUNNYBLUE! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.

Shipping and processing times

We process all orders within three business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.

In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.

Shipping costs and estimates

In most cases, shipping costs are calculated at checkout. Please ensure that you select the correct option because selecting an incorrect option may delay the process while we communicate with you about the correct fees. You should expect products to arrive within seven days of placing your order, though sometimes we experience delays.

International shipping costs and estimates

We also offer international shipping. We currently ship to these countries:

  • Australia
  • New Zealand

If you do not find applicable shipping costs at checkout for your address, please contact our friendly support team and they will gladly assist you with your purchase.

Additionally, international orders may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. BUNNYBLUE isn’t responsible for these charges—any incurred charges will be the customer’s responsibility.

How can I track my order status?

You’ll receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.

If for some reason you haven’t gotten your order in more than 14 business days, please contact us at team@bunnyblue.shop or the contact form on our website. We’ll look into it for you!

Returns and refunds policy

We offer a no-questions-asked return policy that applies for seven days after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.

In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping.

For any return or exchange inquiries, please email us ASAP atteam@bunnyblue.shop. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.